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Thread: Beware of JIA Confinement Nanny Agency

  1. #1
    Junior Member
    Join Date
    Sep 2016
    Posts
    1

    Beware of JIA Confinement Nanny Agency

    Pls be wary of JIA Cnfinement Nanny Agency by Mrs. Lai. We ended up having two disappointing experiences in less than a week but now have to pay a price that is clearly disproportionate with the poor performance of the two nannies.

    We expected no less than what was committed to providing from Mrs Lai's website:

    1) Enjoy peace of mind with our experienced or certified nannies

    => this was a very stressful experience for my Husband and I. Our daughter was 5 weeks premature because I suffered from Preemclampsia and had an emergency C section. The two nannies Mrs. Lai provided were horrible and did not help our situation at all being first time parents.

    2) Our confinement nannies have gone through stringent screening in baby care, cooking skill, confinement food knowledge and hygiene habits

    => Baby care of there first Nanny, Nanny Chan was questionable, the last straw being she had no intention of providing our daughter with night feeds despite very clear instructions to continue the schedule we had in place. She was even caught on camera asking our helper to sleep with her in the same room at night so "she can practice taking care of the baby". In a desperate attempt to calm my crying baby she put her on the bouncy chair and rocked her harshly and stuffed the bottle in her mouth to stop her from crying. Nanny Chan's hygiene was disgusting, she smelled of body odor and had bad breath. She also touched our baby's hands after wiping her excrement. I fired her at 3am, I couldn't sleep and did not trust Nanny Chan with my baby anymore. She was with us for less than 24 hours.

    Mrs. Lai provided us a replacement a week later, a night nurse this time, and she did not know how to distinguish between ml and oz measurements. She also did not know how to administer my baby's reflux medicine. This night nurse left after 3 days.

    At this point my Husband and I decided not to take any more Nannies from Mrs. Lai. This took a massive toll on me because I was still recovering from high blood pressure and needed the help but we did not want to risk having another horrible experience from Mrs.Lai.

    3) We pride ourselves in listening to the needs and feedback from our customers

    => Mrs Lai did not listen to us and refused to refund us the amount due to us. We wanted to fairly pay only for the days the two terrible nannies worked for us which was a total of 1 day and 3 nights combined.

    4) Everything we do is designed to make your transition into motherhood easy and blissful.

    => our experience was the complete opposite. Dealing with Mrs. Lai compounded our already stressful situation.

    5) You can rest assured that we will match a nanny who will meet your needs.

    => this wasn't case with neither of the 2 nannies.

    I hope to share this experience with anyone who is considering to work with Mrs. Lai.

  2. #2
    Junior Member
    Join Date
    May 2017
    Posts
    1
    Hi Cristina,

    I was planning to sign up with JIA for a confinement nanny until I read your post. Now I might change my mind. I know you posted this a while ago but I was wondering if you found an alternative confinement service that you were happy with?

    Thanks so much!

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